Manage your subscription
Overview
You will be billed for your subscription, along with any software-related charges once per month. These would include your subscription fee (units under management) for the upcoming month, as well as any AI Identity Verifications that have been completed for agent-led tours over the previous month.
Agent-related services will be charged for immediately after the service is completed, allowing us to pay the agents for their time. These include agent-led tours and completed condition reports.
How do I view my subscription?
Only the account owner can access this section.
Hover your cursor over the gear icon in the lower left-hand corner of the screen and select “Billing.”
Once you are on the billing page, you will have access to the following information:
Details for your next invoice, including effective dates.
An itemized list of charges.
Your account balance.
Auto-recharge setup options.
Payment method details.
Who receives copies of invoices?
By default, the person who opened the Showdigs account will receive copies of each invoice. If you'd like invoices to be sent elsewhere, you can follow the steps below.
Log in to your Showdigs dashboard.
Hover your cursor over the gear icon and select “Settings.”
Scroll down to the Business Details section, where you can add an additional recipient by entering a new Billing email.
Once you have added the additional email address, scroll to the bottom of the page and click Save to apply your changes.
How do I update my payment information?
If you are an Account Owner, you can update your business's payment information at any time by following these simple steps:
Hover your cursor over the gear icon in the lower left-hand corner of the screen and select “Billing.”
Scroll down to the Payment method section at the bottom of the page.
Click Change.
Enter your new credit card information.
Click Add.
How are my units under management calculated?
If you have our AppFolio or Rentvine integration enabled, we expect you to share your entire SFR portfolio and we'll use the number of units you're sharing with us through the integration. Even if there are some extra units in Showdigs from a previous configuration, we'll only charge you for what's shared with us.
If you do not have an integration, or you are still on our legacy AppFolio integration, we will use the number of units in Showdigs. Please make sure you manage (add and delete) units in Showdigs directly as your portfolio changes.