Manage your subscription

Edited

Overview

You will be billed for your subscription, along with any software-related charges once per month. These would include your subscription fee (units under management) and AI Phone Line for the upcoming month, as well as any AI Identity Verifications that have been completed over the previous month.

Agent-related services will be charged for immediately after the service is completed, allowing us to pay the agents for their time. These include agent-led tours and completed condition reports.


How do I view my subscription?

Only the account owner can access this section.

  1. Click on your name located in the upper right-hand corner of the screen.

  2. Select "Billing" from the dropdown menu.

Once you are on the billing page, you will have access to the following information:

  • Details for your next invoice, including effective dates.

  • An itemized list of charges.

  • Your account balance.

  • Auto-recharge setup options.

  • Payment method details.


Who receives copies of invoices?

By default, the person who opened the Showdigs account will receive copies of each invoice. If you'd like invoices to be sent elsewhere, you can follow the steps below.

  1. Log in to your Showdigs dashboard.

  2. Click on your name located in the upper right corner of the screen, and then select Settings.

  3. Scroll down to the Business Details section, where you can add an additional recipient by entering a new Billing email.

  4. Once you have added the additional email address, scroll to the bottom of the page and click Save to apply your changes.


How do I update my payment information?

If you are an Account Owner, you can update your business's payment information at any time by following these simple steps:

  1. Click on your name in the top right corner of the page and select Billing.

  2. Scroll down to the Payment method section at the bottom of the page.

  3. Click Change.

  4. Enter your new credit card information.

  5. Click Add.