This article provides an overview of how occupied showings work at Showdigs, detailing the communication with tenants and the notifications they receive regarding property showings. Our goal is to ensure a seamless experience for both property owners and tenants during the showing process.

At Showdigs, we handle most of the tenant communication on your behalf. Throughout the showing process, we will send emails and texts to the tenant at specified times to keep them informed. Below, we outline the key communication points and provide examples of each message.

When the property is listed on the market in Showdigs, we will send an email to the tenant informing them that their residence is now available for showings. This email will include the showing windows that you have set up.

For reference, see the image for an example email.

One day prior to a scheduled showing window, we will send a text message to the tenant as a reminder that tours may occur during that time. An example of this message is:

Hi Bob Sacamano, just a heads up, there's a showing window with tours planned for 123 Main St, Seattle tomorrow, between 9:00am and 11:00am.

Two hours before the showing window, we will send another text message to inform the tenant of the specific times for any tours that have been scheduled. Here are examples of these messages:

Hi Bob Sacamano, FYI - no tours are planned for the showing window between 9:00am and 11:00am.

Hi Bob Sacamano, this is just a reminder - tours at 123 Main St, Seattle are taking place soon. Tours will take place at 9:30am and 10:00am.

We have found that the majority of quality prospects tend to book tours for the same day. This approach allows us to maintain a flexible schedule and accommodate these "hot" leads while providing the most transparency and notice for the tenants. Our communication strategy is designed to ensure that all parties are well-informed and comfortable throughout the showing process.

1. Go to a specific property and click "Start Showing"

2. Mark the property as "Occupied" and add the tenant(s) contact details

3. Continue through the flow.

4. When you get to the Showing Schedule step, you will be able to set up to 4 days and times the tenant has approved showings to be scheduled. These windows must be 3 hours or less.

5. Finish the flow, and you are good to go! Showdigs will schedule tours and take care of the required tenant communication, so you can focus on converting prospects into tenants.