Periodic reports provide a high-level review of your property's interior and exterior. They are a great way to check in on a property mid-tenancy to identify any major damage that may have occurred and gone unreported by the tenants.

We handle all of the tenant coordination, and the tenant will be present for the entire duration of the report.

Once a report is ordered, we will immediately email the tenants and request a 2-hour window that works best for them to complete the condition report (they are required to be home). We take care of all tenant coordination for you, so we will make sure we find a time that works for them and will remind them as the window approaches.

At the agreed upon time, we will send a Showdigs agent to your property, the tenant will let them in, and the agent will get to work on completing a review of your property. They will take photos of the property (interior and exterior) and will provide feedback on the amenities. They will also note any obvious damage that may require your attention.

Once this is complete, we'll compile all of the information into a PDF report (photos, feedback, and notes) that you can find in Showdigs, and send you an email with a link to the report.

Note: If you have our AppFolio integration, we will also upload a copy of the report to your property in AppFolio.

You can find an example of a periodic report here.

1. Click on the Condition Reports tab at the top.

2. Click Order a report.

3. Select the desired property address.

4. Choose Periodic report.

5. Enter the information for all tenants (we will handle coordinating a time with them) and provide special instructions (e.g. before winter storm: drip the faucets, set the thermostat to 60°, etc.).

6. Add access information for our Showdigs Agents.

7. Confirm your order, and we will work with your tenants to schedule a report within the next 10 days.

Alternatively, you can also use the Order a report button from a specific property's profile, and then pick up at Step 4.

Our wording is consistent throughout the report. We give the agents the same template and give them different values they can choose from. Our range of values is as follows:

• For the general line items the options are either:

  • 'All good'

  • 'Noticeable issues' which will include a description in the notes column.

• The CO/smoke detectors battery check have the following options:

  • 'Operable' meaning the agent was able to reach the button, push it and the detectors chirped.

  • 'Unreachable, tenant says it's working'

  • 'Unreachable', tenant didn't know if working'

  • 'Not working' meaning the agent was able to reach the button but the detector didn't chirp

  • 'Not present' meaning the agent did not see a detector in the section or was only able to see the housing of a detector but no detector was mounted in it.

• General cleanliness line items:

  • 'Clean'

  • 'Clean but cluttered/messy' which uses the agent's subjective opinion

  • 'Dirty' which requires additional notes and pictures if chosen by the property manager.

Our agents do not carry step ladders with them.

Our agents do not test CO/Smoke detectors. They will only note if they exist or not. If they are reachable, they will attempt to test the battery to make sure it is not dead. They do this by pushing the button, but that does not mean the detector will work in case of fire.

No they do not, but they will capture their location and document it through photos.

We had walls and floors as separate line items in the past but it cluttered the report and in simplifying it, we’ve decided to only reflect issues with the floors/walls if there is something wrong.

Our agents are instructed to take photographs of the filter and they will note down whether or not they believe it should be changed based on their subjective opinion. Unfortunately, they do not have an inventory of replacement filters.

Our agents take photos of the exterior of the property, including both the front and back.

Our agents use the same generic template, but we rely on their subjective but experienced opinions. Each condition report may vary a little depending on different agents.