The agent will answer questions and engage in a text message conversation with prospects who call or message your Showdigs leasing line. Operating around the clock, the agent handles initial inquiries, answers property-specific questions, and guides interested prospects through every stage of the leasing journey.

Our AI leasing agent is uniquely trained on your specific listings and rental policies, allowing it to provide accurate, personalized responses tailored to your properties. When prospects text or call your leasing line, the agent immediately engages them with relevant information about availability, amenities, lease terms, and scheduling details. This means qualified leads receive instant attention, even outside business hours.

When a prospect asks a question that requires human expertise or judgment, the agent gracefully transitions the conversation directly to you through the Messages page. This ensures complex inquiries or nuanced discussions receive your personal attention without losing context or momentum.

The agent is also trained to recognize when someone contacting you isn't a prospective renter, whether they're a property owner, existing tenant, or someone with a different inquiry entirely. In these cases, the agent politely redirects them to your business phone number and website, keeping your leasing line focused on genuine rental prospects.

We've already set up the AI agent with the basics. It knows its working for a property manager, dealing with prospective renters, and its goal is to answer their questions and facilitate successful tours. It also is aware of federal Fair Housing laws and guidelines, and knows that it's required to follow those rules.

When a conversation is happening, we also feed the agent with all of the details for your active properties. This helps it answer questions about specific properties and help prospects find a specific property that fits their needs if they're unsure.

You can use the Business Policies section to add all of your own training materials. This should include as much detail as possible, so the AI agent has the information it needs to answer prospects' questions. Treat this area like you're assembling a document for a new hire. Include pet policy details, specific application procedures, and any other business-wide details that won't necessarily be covered in a specific property's listing description.

If you haven't completed these instructions yet, you'll see an example set of questions and answers. Feel free to adjust this to meet your needs - add or remove questions, change answers, etc.

The AI agent will do its best to respond to everyone, but it's instructed to specifically field questions from prospects interested in leasing a property. Anyone else will be directed to contact you on this phone number. You'll still be able to find the conversation in your Messages inbox, but the agent won't be able to provide support in these situations.

For example, if a property owner contacts your Showdigs leasing line number asking about your services, or current tenant reports a maintenance issue, the agent will let them know that it's only able to answer questions from people interested in leasing a property, and it will send them a link to your website, along with this Business Phone Number, and request they contact you there.

The AI leasing agent is ultimately a passive agent that responds when someone sends it a message. In order to get a conversation started, we've added a list of automations that we're always working on expanding.

Enabling an automation (Main Menu > Automations) allows you to have a custom message sent from your Showdigs leasing line when an event occurs. This functions as an invitation to the prospect to have a conversation, and the AI will be ready to answer any questions and help the prospect schedule and complete a successful tour.