Problem
I see new guest cards in AppFolio, but not in Showdigs.
I updated information for the property in AppFolio, but don't yet see it in Showdigs.
I completed a report in Showdigs, but can't find it in AppFolio
Possible Solutions
The sync cycle hasn't run yet
The synchronization can take some time depending on the update being made. Please see this article for more information.
My property isn't connected to AppFolio
When you look at the property page, you should be able to see a light blue, "AppFolio" tag in the header. If this is present, the property is connected and all information should synchronize.
If this is missing, the property is not connected. Typically, this is either due to the property not being shared through AppFolio, or a duplicate property (where a property existed in Showdigs before the integration was enabled, and the system wasn't able to match it so it created an additional property). You should be able to find duplicates by using the search bar on the Properties page.